Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging.

To complete your return, we require a receipt or proof of purchase.

For eligible returns, we provide a prepaid return label. Return shipping is covered by EWA Eco-Wood-Art, and there is no restocking fee.

Please do not send your purchase back to the manufacturer. Contact us first at info@ewaecowoodart.us to receive return instructions and a prepaid return label.

There are certain situations where only partial refunds are granted, if applicable:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and applied to your credit card or original method of payment within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@ewaecowoodart.us.

Exchanges

Please see our part replacement policy if parts break, are missing, defective, or damaged.

Due to the nature of the material, some defects may occur. We can provide replacement parts after verification and determination of what is needed to complete the model. As the models are DIY kits, we can replace a full model only in cases of a major manufacturing defect, such as incorrect boards, defective plywood, or damage during transport.

If you need to exchange an item for the same item, contact us at info@ewaecowoodart.us before sending it back. For eligible exchanges, we will provide return instructions and a prepaid return label.

Return address:

US PREP CENTRES Fulfillment C/O EWAglobal SIA
1049 NW 1st CT STE 984
Hallandale Beach, FL 33009
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of the return.